Our Customers

Our Customers

Our top priority is serving our customers with high quality services and products, which are fairly priced and beneficial to society. Customer loyalty and high levels of satisfaction have been a key to our success for over 50 years. From the start, we have felt a responsibility to provide rural and underserved customers with high-quality communications services, and to protect the privacy and data of all our customers in accordance with all laws, rules and regulations, and to advertise our services and products truthfully.

“The people who live in these rural and suburban areas should have the same and equal access to the full range of technological advances available today as those enjoyed by people who live in urban areas.” – LeRoy Carlson, 1979

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America’s Locally Grown Wireless

When you live in the community you serve, you see things differently. Welcome to America’s Locally Grown Wireless, brought to you by UScellular.

Our Network

UScellular continues to invest in technology and make enhancements to its wireless network to create a faster, better data experience. The company is also making sure consumers in more rural areas aren't left out from getting access to the latest tech and fast data speeds by building its 5G network like it has in the past, starting in areas where other carriers are not.

Keeping Our Community Connected through COVID-19

During this unprecedented coronavirus pandemic, wireless communication has become more important than ever, as many people are using their smartphones to stay in contact with family and friends and conducting work and education-related activities remotely. UScellular is committed to supporting our customers impacted by the coronavirus pandemic and is proud to have signed the FCC’s Keep Americans Connected Pledge. UScellular’s network teams have steadfastly monitored the network 24 hours a day, increased investments in capacity and made network enhancements to meet changing wireless needs. The company’s network was built for times like this – with extra capacity to manage unexpected increases in usage. In specific areas of the country, UScellular requested and was granted Special Temporary Authority from the FCC to use certain spectrum to ensure it can handle increasing demand for internet access, especially in rural communities.

Locally Grown Communities

UScellular is more than a store in your town, the company is committed to supporting local causes in our communities that strengthen the neighborhoods where we live and work. UScellular associates volunteer thousands of hours each year to give back, and the company has a long-standing financial commitment to support local events, groups and STEM education opportunities for youth.

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A-CAM Program

Over the past several years, TDS Telecom elected several offers of funding from the FCC’s Connect America Fund (CAF) Alternative Connect America Cost Model (A-CAM) program for a period of 12 years (2028) in exchange for agreeing to build out broadband at specified speeds to 159,612 locations across 25 states. The A-CAM program aims to connect customers in TDS’ most rural markets with higher broadband speeds. In total, TDS Telecom will receive $1.01B in A-CAM funding over a 12-year implementation horizon to provide broadband at varying speeds to 159,612 locations in 25 states.

* Includes funding offered by the FCC in February 2019 that increases A-CAM support extended to TDS Telecom

Reaching Rural America with State Grants

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We are working with state legislators and regulators to obtain funding to deploy or enhance broadband in areas that are otherwise not financially viable to do so.

To date, TDS Telecom is a recipient of almost $33 million in state grants from 2013-2020 to provide and support enhanced broadband services to over 22,000 service addresses in five states.

Protecting Customer Privacy

Protecting our customers information and data is something we take very seriously across the TDS enterprise.

All of our associates and employees are required to complete annual security and privacy training.

Visit each of the TDS Family of Companies privacy policies.